Return and 

Exchange Policy

We pack and ship all our products with care. If, for any reason, you are not satisfied with your purchase, we will accept the item for a return or exchange, provided it is shipped back and postmarked within four days of receipt. The item must be unworn, unused, and in brand-new condition to qualify. Used or worn pieces will not be accepted.

The client must pay a 15% restocking fee and return shipping charges. If you qualified for free shipping and later return the order, the original shipping charges will be deducted from your refund. We will credit the balance to the original form of payment.

A restocking fee helps us cover the costs incurred when accepting a returned product, such as reinspection, sanitization, repairs, and restocking.

In the case of an exchange, we will waive the restocking fee ONLY if the new item(s) are of equal or higher value (the client is responsible for paying the difference). Shipping charges are the liability of the client when opting for an exchange.

CUSTOM ORDERS CANNOT BE RETURNED OR EXCHANGED.

Custom orders include designs made to your specifications, any additional pieces added to an existing design, a custom stone or bead change, or an existing design specially ordered for you. Items in our "Custom Order" category cannot be canceled for any reason.

We occasionally experience production delays when making custom pieces to ensure the product is high in quality and style. Revisions can sometimes lengthen the process, but our ultimate goal is to deliver nothing short of the best. Since custom orders are made specifically for you, they are strictly non-refundable and non-cancelable. In the rare instance that a custom piece is damaged in transit, we will replace it with the same item. No exceptions will be made.

At Tinted Teal, we understand how delicate and fragile jewelry can be. We carefully inspect and pack each piece so it can withstand the pressures of transit. However, breakages do happen occasionally. In such circumstances, please contact us within 48 hours by email at tintedtealny@gmail.com and ship the product back within four days of receipt. We will happily repair or replace the piece for you. You will be responsible for the return shipping charges, but we will ship the repaired piece or replacement back to you for free.

If the shipping carrier loses your package, we will provide you with all the shipping information so you can pursue a claim with the carrier. We highly recommend insuring your packages, especially high-value items.

Each item MUST be shipped back in brand-new, unworn, and unused condition. Every item should be placed back into the original clear plastic bag and secured tightly so that it does not shake or move in transit. Please return all inner and outer packaging exactly as you received it.

If an item is received broken and there is evidence of negligence in packaging, we will be unable to honor an exchange or return, and the client will be liable for the return shipping costs. We expect all returned items to be packed with the same care we use.

All items from our "sale" collection are final sale. We do not offer refunds or exchanges for these pieces. No exceptions will be made.

Due to the nature of our business, we will NOT honor any price adjustments for prior purchases when a sale occurs. Sale promotions are only valid on new purchases made during the sale period. Cancellation requests during sales will incur a 15% cancellation fee, which will be deducted from the refund amount. No exceptions will be made.