SHIPPING & RETURNS
We strive to ship all orders within 48 hours. Once the order is shipped, the delivery timeframe varies depending on the geographical location and shipping method chosen.
Shipping During Sale/Promotion Events:
Due to the high volume of orders during our sales and promotions, the shipping timeframe does increase to 2-5 days before the item is shipped. We strive to get all orders out as soon as possible however our orders take time to prepare and ship due to the nature of the product.
We appreciate your patience as we always are working on getting your jewels to you as fast as possible. If you place an order and need it urgently, please email us at email@example.com once the order is placed along with the order number and we can look into the possibility of expediting the order for you.
RETURN & EXCHANGE POLICY
We pack and ship all of our products with lots of love and care. If, for any reason, you are not satisfied with your purchase, we will accept the item back for a return or exchange as long as it is shipped back and postmarked within 4 days of receipt. The item must be unworn, unused, and brand new to qualify for a return/exchange. Any used/worn pieces will not be accepted at all.
Returns - A 15% restocking fee and return shipping charges will have to be borne by the client. If you qualified for free shipping and later returned the order, the shipping charges will be deducted from the refund credited to you. The balance will be credited in the original form of payment received.
Why is a restocking fee applied to a returned item?
A restocking fee helps us cover the cost incurred to accept a returned product, i.e. reinspection, sanitization, repairs, restocking, etc.
In the case of an exchange, we will waive the restocking fee ONLY if the item(s) is/are of equal or higher value (client is liable for paying the difference). Shipping charges are the liability of the client when opting for an exchange.
CUSTOM ORDERS CANNOT BE RETURNED OR EXCHANGED.
Custom orders include designs made to your specifications, any additional pieces added to an existing design, custom stone or bead change, or an existing design shipped-in, especially against your order.
Items Damaged In Transit -
At Tinted Teal, we understand how delicate and fragile jewelry pieces can be. We carefully inspect and pack each piece so it can withstand the pressures each package gets subjected to in transit. However, breakages do happen sometimes. In such a circumstance, please contact us within 48 hours by email at firstname.lastname@example.org and ship the product out within 4 days of receipt. We will happily repair or replace the piece for you. You will be responsible for the shipping charges to us and we will ship the repaired piece/replacement to you for free.
Lost Shipping packages -
If the shipping carrier loses your package, please note that we will provide you with all shipping information so that you can pursue it with the shipping company. We highly recommend insuring your packages, especially for the high-value items.
Instructions on how to pack and ship back return items-
Each item MUST be shipped back in brand new, unworn, unused condition. Each item is expected to be placed back into the clear plastic bag given and secured tightly so that the item does not shake or move in transit. Please return all inner and outer packaging in place just the way you received it.
If an item is received back broken and there is evidence of negligence in packaging, we will be unable to honor an exchange or return and the client will be liable for the return shipping as well. We expect all return items to be shipped back with proper care just as we do.
Sale Items -
All items from our “sale” collection are final sale. There will be no refund or exchange for those pieces. No exceptions will be made.
Custom Order Items -
Items that are in our "Custom Order" category cannot be returned or canceled for any reason. We often have production delays when making a custom order piece solely because we want to make sure we make a product that is high in quality, style, and with the client's best interest in mind. Because of this, we often have to make revisions and the process is lengthened. The ultimate goal is to give nothing short of the best for our clients. Therefore, since custom orders are made specifically for the client, we cannot cancel or take a return for them for any reason.
In the rare instance that you receive a piece that gets damaged in transit, then we will replace it for that same exact item only. No exceptions will be made.
Price Adjustment & Cancellation Policy During Sales -
Due to the nature of our business, we will NOT honor any price adjustments due to a sale. The sale promotion is only valid on new purchases during the sale time period.
Cancellation requests during sales will incur a 15% cancellation fee which will be deducted from the refund amount. No exceptions will be made.